SHIPPING INFORMATION
At One Oak Pottery Studio, we strive to ensure that your pottery pieces arrive safely and promptly. All items are carefully packaged to prevent damage during transit. We offer standard and expedited shipping options, with delivery times varying based on your location. Once your order is shipped, you will receive a tracking number to monitor its progress. Please allow additional time for custom or made-to-order items, as these require careful crafting and drying before they can be safely shipped. If you have any questions or need assistance with your order, our customer service team is here to help.
RETURN & EXCHANGE DETAILS
At One Oak Pottery Studio, each piece of pottery is crafted with care and attention to detail. Due to the unique and handmade nature of our products, we do not accept returns or exchanges. We strive to ensure that every item meets our high standards of quality before it leaves our studio. If your order arrives damaged or if there is an issue with your purchase, please contact us within 7 days of receiving your order. We will work with you to find a satisfactory solution. Thank you for your understanding and support of our handcrafted pottery.